The impact of project managers' communication competencies

validation and extension of a research model for virtuality, satisfaction, and productivity on project teams

To effectively manage others, project managers must understand the dynamics and intricacies of communication. This article examines the results of a survey--involving 564 participants contacted through the Chief Project Officer Web site--on the communication competencies that project managers need when leading project teams. In doing so, it overviews the field's literature on communication competency, noting its insufficient amount of research on this subject. It explains the theoretical background of communication competence, defines the communication processes of encoding and decoding, and identifies the key dimensions of communication competency and the key communications competencies used in managing teams co-located and teams virtually connected.
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