Duke Energy, Charlotte, North Carolina, USA

As one of the largest power providers in the United States, Duke Energy (Charlotte, North Carolina), delivers electricity and gas to four million customers every day. This article discusses how the company obtained community support when it was upgrading its network and accommodating the consumption demands of a growing population by constantly managing projects to build transmission lines and substations. To ensure local stakeholder support for new transmission lines, the company held formal planning meetings with community members, regulators, civic leaders, and anyone else who could be impacted. These meetings are intended to inform members of the public about the project design, the need it will fill in the community, and environmental concerns and provide the public with a chance to voice concerns over aesthetics or right of way. The article then discusses how the project team stays connected with the public stakeholders after the community is informed of the project. It details the use of an internal we
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