Confessions of a real champion

Program management efforts began at auto industry supplier Valeo Engine Cooling after a customer, doubting the company's ability to handle multiple projects at once, took his business elsewhere. Determined to improve customer satisfaction, the company investigated using a program management approach. This article summarizes the results of four years' of project management efforts at this company. Recognizing that the piggybacking approach to program management doesn't work effectively, the company committed to creating full-time program managers, contracted with a program management consultant, and initiated programs to develop program management technologies and procedures. Among the benefits that have come from this new approach are improved customer relations and the demonstrated ability to handle multiple projects simultaneously.
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