Antecedents and consequences of user coproduction in information system development projects

The management information system department of an organization has long been considered a support function. In addition, information system development (ISD) work is regarded as the crafting of an artifact to support business operation. Based on a coproduction concept highlighted by service-dominated logic, this study attempts to understand the antecedents and consequences of user coproduction in information system development projects. As a key contribution, the authors posit that user coproduction is influenced by social capital between users and developers; it is then postulated that user coproduction determines the project outcomes. A brief literature review focuses on the extant literature on user participation, user coproduction, and social capital. A description of the research methodology and data collection procedure is also highlighted. Paired data collected from both user representatives and developers by using a survey approach was used to test proposed hypotheses.
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