Caution

cultures crossing

Working well with individuals from other cultures involves two dynamics: the ability to identify and understand their cultural differences and the ability to identify and understand their emotional responses, which are often informed by their cultural experiences. This article discusses how project managers can develop the cultural and emotional intelligence needed to work on cross-cultural teams. In doing so, it overviews a case showing how one US project manager misunderstood an emotional response from an Indian team member, a failure that subsequently resulted in the project manager acting with unwarranted anger, a reaction which damaged relations between team members. It describes the role that both emotional intelligence and cultural intelligence play in helping project managers engage project team members. It looks at how project managers can develop the ability to monitor their reactions to culturally based emotional differences. It then explains how project managers can more effectively work with team
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