Customers come first

This article discusses methods for delivering quality products that meet customer needs in the financial services sector.The article advises that project managers in the financial sector keep in mind that their products are services in addition to "technology" or "products," thus success must be measured in terms of how well people adapt to the service. The financial project manager must also balance competing demand for convenience and security and ensure reliability through testing and re-testing--including acceptance testing--of products.Scope creep is also a problem in financial services projects; the article advises breaking projects into "short bites" and clearly defining scope for each.As in all types of projects, clear communication of risks, costs, and progress is paramount to success.
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