Project Management Institute

Lost in translation

Communication is the foundation for developing and maturing the relationships--with stakeholders, clients, project team members, senior executives--that enable projects to succeed. This article discusses how project managers can communicate more effectively and how they can use communication as an effective tool and process for achieving expected outcomes. In doing so, it overviews the challenge that project managers often face when communicating with business managers. It then explains why project managers--when communicating information to non-project professionals--must communicate clearly and accurately, using realistic estimates and avoiding project-related terminology.
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