All ears

Although project managers lead project teams in reaching successful outcomes, it is the project teams that performs the work that required to realize the project. Because of this, experienced project managers understand the significance of enabling project team members. This article discusses how project managers can optimize their listening skills so as to gain the commitment of project team members, a technique which helps motivate performance and build a collaborative project team atmosphere. In doing so, it explains why listening skills are important to develop and how these skills help project managers perform better. It explains techniques that project managers can use to encourage more thoughtful project team discussions and create opportunities for generating creative conflicts. It then overviews how project managers can maintain discussions that focus on helping--and not hindering--the project's outcome. Accompanying this article is a sidebar suggesting how project managers can engage less-talkative project team members.
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