Intangible assets

Emotional intelligence (EI), the ability to identify and respond to one's own or others' emotions, is a sound component of any project. Though technical expertise and business acumen matter, project managers with strong EI can better mitigate conflict and build trust with their team members. This article discusses how EI can save projects time and money. It describes how an emotionally intelligent project manager handled a disgruntled team member by using an alternative approach--treating the root cause of the problem--instead of firing the angry team member. Then the article identifies three EI attributes organizations should look for in potential project managers and overviews how organizations can use a variety of tests to determine employees' EI levels. Specifically, it discusses the 360-degree assessment, which gathers EI feedback from a team member's manager and peers.
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