Undivided Attention

EPMOs Can Extend Their Influence by Measuring Operational Benefits

There's always been a great divide between development and operations, particularly when it comes to the role of the enterprise project management office (EPMO). EPMOs traditionally have limited their focus to development's one-off endeavors, while the repeatable activities of operations have been a Rubicon they do not cross. But as the use of digital technology increasingly blurs boundaries, operations are no longer off-limits for EPMOs. Digital tools such as robotic process automation and big data allow for rapid delivery of projects. And the influx of digital projects means that outcomes—such as user adoption of mobile applications or an increase in subscriptions from digital channels—accrue long after delivery. There has to be a body to monitor the benefits realization of operations—and EPMOs are exceptionally well-suited to tackle it.
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