Transform for the Customer
Executives Are Bringing IT Projects Back In-House
of senior executives say digital transformation is their top strategic priority over the next two years.
49% expect their organization to be dramatically digitally transformed over the next two years.
|#1||Rank of improving customer experience among drivers of digital transformation projects|
To focus more effort on customer engagement, organizations are bringing IT projects back in-house.
|Nearly 2x||as many CEOs are building up IT capabilities in-house as are outsourcing them.|
ALL TOGETHER NOW
|43%||of organizations have dedicated teams for digital innovation.|
Cross-functional teams of business, technology and user experience specialists correlate with high performance:
74% of top-performing* organizations resource digital projects this way.
65% of all other organizations resource these projects this way.
*Top-performing organizations reported revenue growth and profit margin increases above 5 percent for the past three years and expected revenue growth of at least 5 percent for the next three years.
Sources: 2017 CEO Survey: CIOs Must Scale up Digital Business, Gartner; 2016 CEO Survey: The Year of Digital Tenacity, Gartner; How to Win at Digital Transformation, Forbes Insights, 2016; 2017 Global Digital IQ Survey: 10th Anniversary Edition, PwC; 2016 State of Digital Transformation, Altimeter