50%
of senior executives say digital transformation is their top strategic priority over the next two years.
49% expect their organization to be dramatically digitally transformed over the next two years.
| #1 | Rank of improving customer experience among drivers of digital transformation projects |
HOMEMADE
To focus more effort on customer engagement, organizations are bringing IT projects back in-house.
| Nearly 2x | as many CEOs are building up IT capabilities in-house as are outsourcing them. |
ALL TOGETHER NOW
| 43% | of organizations have dedicated teams for digital innovation. |
Cross-functional teams of business, technology and user experience specialists correlate with high performance:
74% of top-performing* organizations resource digital projects this way. 65% of all other organizations resource these projects this way. |
*Top-performing organizations reported revenue growth and profit margin increases above 5 percent for the past three years and expected revenue growth of at least 5 percent for the next three years.
Sources: 2017 CEO Survey: CIOs Must Scale up Digital Business, Gartner; 2016 CEO Survey: The Year of Digital Tenacity, Gartner; How to Win at Digital Transformation, Forbes Insights, 2016; 2017 Global Digital IQ Survey: 10th Anniversary Edition, PwC; 2016 State of Digital Transformation, Altimeter
