Ambiguity acceptance as a function of project management

a new critical success factor

This research examines the relationship between ambiguity acceptance and customer and organizational outcomes within the Six Sigma improvement project context by using data from an online survey, with 123 responding project leaders and 125 project members of Six Sigma projects. The research is based on the known critical success factors of project management. Results find a curvilinear relationship between open communication and customer outcomes for project leaders. Results of multiple regression find a significant positive relationship between open communication and organization outcomes, as well as a significant positive relationship between ambiguity acceptance and customer and organizational outcomes for team leaders, while there is a significant positive relationship between ambiguity acceptance and customer and organizational outcomes for team members. The relevant literature is reviewed to investigate the impact of open communication and ambiguity acceptance on customer and organizational outcomes.
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