Add-on modules

This article examines how organizations are discovering holes in the enterprise-wide solutions and filling the gaps. It discusses how today's trends--mobile tools, social media, and big data explosion--all point organizations in the direction of analytics and collaboration modules. It overviews how organizations should prioritize and select projects and applies analytics modules in the process. It cautions that analytic modules can be expensive and that when adding these modules, the goal is to find system-applicable dashboard capabilities. It cites SAS Business Analytics and IBM Cognos Express as options for analytics modules. The article also discusses collaboration modules, which can close any disconnects between departments or virtual project teams. It offers Avaya one-X as one collaboration tool available for organizations adding call centers into the mix of collaboration layers. Accompanying the article is a sidebar that identifies free services available from a number of providers.
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