Hold the line

Implementing a telecommunications project using unproven technology is a risky challenge. Implementing such an effort to switch 25 percent of a market-leading company's customers to a new billing platform--under the threat of completely disrupting service to all customers--could prove catastrophic. This article explains how Turkcell Communications Services (Istanbul, Turkey) the largest wireless phone provider in Turkey, seamlessly switched 8 million of its 32 million customers to a new billing system--an innovative and untried application developed by Ericsson--without disrupting service. In doing so, it describes Turkcell's approach to managing this project and lists its seven phases for identifying and performing its core project activities. It then overviews the challenges that the project's manager had to overcome and discusses the processes that Turkcell used to realize its objectives, processes that enabled Turkcell to communicate with its project stakeholders, perform gate reviews, and test the system
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