On demand

This article presents an overview of the system created by the Stamford, Connecticut-based Synapse Group Inc. to track and prioritize its small IT projects. STARS (the Synapse tracking all requests systems) was developed to capture, monitor, and maintain all project status information. Each project is entered into the system, and business subcommittees work with the business integration group (BIG) to analyze and set project priorities. Each week, upwards of 100 projects are ranked in ascending order. With the entry of new projects or changed priorities, STARS re-ranks its project queue based on the business justification, the requestor's estimated priority, and the project's ROI. This new prioritization process has been instrumental in saving the company and its clients time and money, and has resulted in improved resource allocation and better business decisions.
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