Project Management Institute

Innovative approaches to quality assurance in project management

The emergence of new manufacturing technologies--for producing everything from cars to buildings to interior furniture--have increased production efficiency and product features and decreased product cost. But these ever-improving technologies are also shortening product life cycles, thus driving a trend where the new quickly makes the old obsolete, a dynamic that is causing manufacturers to develop lower-quality products that match the market need for goods that last only a few years as opposed to those from years past that were designed to last for many years. This article discusses how project managers can implement a process for controlling the quality of their projects in the world of the new technologies. It lists four definitions of quality and six quality control goals for managing projects. It then outlines five techniques for discovering potential project problems, techniques that provide project managers with the information they need to implement quality assurance preventative actions.
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