Service, please

Today's projects are increasingly pushing the edge of technological evolution and complexity. To manage the IT resources involved in contemporary managing projects, project managers are now using the IT service management (ITSM) software that IT service providers have long used to manage their help desks. This article compares two ITSM software applications--ChangeGear Enterprise from Sunview Software and Footprints 9 from Numara Software. In doing so, it defines the purpose and advantages of using these ITSM applications and identifies a capability offered by both applications--the configuration management database (CMDB). It then describes each application's functionality and performance.
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