Project Management Institute

Learning to listen

The article discusses techniques for effective listening. Though crucial in the business world, the importance of listening is seldom appreciated. In preparing for a meeting with associates, clients, or prospects, one should review one's own point of view and expectations so as to not get carried away by another's. Beginning a meeting with a gracious personal greeting establishes a link between people, allows mental preoccupations to be cleared, and invites input. Among other techniques discussed are maintaining eye contact, keeping interruptions to a minimum, and allowing others to express themselves fully before replying. At the conclusion of a meeting, it helps to summarize what another has said, and allow them to clarify their position. Effective listening leads to effective learning.
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