Project Management Institute

Learning to listen

The article discusses techniques for effective listening. Though crucial in the business world, the importance of listening is seldom appreciated. In preparing for a meeting with associates, clients, or prospects, one should review one's own point of view and expectations so as to not get carried away by another's. Beginning a meeting with a gracious personal greeting establishes a link between people, allows mental preoccupations to be cleared, and invites input. Among other techniques discussed are maintaining eye contact, keeping interruptions to a minimum, and allowing others to express themselves fully before replying. At the conclusion of a meeting, it helps to summarize what another has said, and allow them to clarify their position. Effective listening leads to effective learning.
registered user content locked

Log in or join PMI to gain access

or Register



Related Content

  • PM Network

    Guiding Force member content locked

    PM Network queries the project management community about building leadership skills and maintaining a responsive team environment.

  • PM Network

    A Wide Net member content locked

    Inclusion is a never-ending process, not a project with a defined start and stop date. However, projects can be used to help organizations make progress in their journey toward inclusion, and…

  • Project Management Journal

    A Discursive Sensemaking Perspective on Project-Based Work in Public Healthcare member content locked

    By Lunkka, Nina | Pietiläinen, Ville | Suhonen, Marjo This study investigates project participants' sensemaking of lived work experiences during periods of organizational change within Finnish public healthcare. It introduces a discursive sensemaking…

  • PM Network

    Midstream Maneuver member content locked

    By Bishel, Ashley Changing horses midstream is rarely a good idea, conventional wisdom would have it. But in the business world, change is nearly impossible to avoid. Projects often stretch for months-- sometimes…

  • PM Network

    Stay in Your Lane member content locked

    By Richardson, Derrick A. As a project manager, it's tempting to want to solve every problem in front of you. But that's not realistic—and often detrimental in an environment where roles are clearly defined. Overstepping job…


Publishing or acceptance of an advertisement is neither a guarantee nor endorsement of the advertiser's product or service. View advertising policy.