Management of research and development projects in small technical services companies

In today's economic climate, the small technical services company faces the dilemma of providing qualified and current technical personnel to support customer requirements while keeping prices down and still continuing to grow in capability. As part of its services, such a company may provide limited quantities of products developed specifically to customer-unique specifications. Although the organization remains primarily a service company, the aspect of providing customized products requires capabilities more typically associated with manufacturing organizations. However, such a company may not be able to justify maintaining the resources of a manufacturing organization. An internal research and development (IR&D) program may offer a competitive edge in providing products for unique customer requirements, and an advantage in meeting customer needs for qualified technical personnel. This paper addresses the problem of organizing a research and development program for a small technical services company.
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