Managing knowledge and learning in IT projects

a conceptual framework and guidelines for practice

Projects usually result in much more than specific outcomes. Projects also generate a broad range lessons learned that organizations can exploit to more effectively create, integrate, and transfer new knowledge into existing knowledge. This paper examines a framework that can help organizations identify the key areas within their information technology (IT) projects where knowledge-based risks occurs, risks that can create opportunities for applying existing lessons and generating new knowledge. In doing so, it discusses the literature on IT project failure and describes an approach that may help IT project teams succeed and thrive. It also lists the goals of the author's three-year, five-stage research effort to create a knowledge management framework for IT projects; it overviews the purpose and the consequences of--as well as two approaches for and the primary challenges in--practicing organizational learning and knowledge management. It then discusses the research activities that the author performed and the results she achieved while developing the proposed framework. It identifies the framework's three parts and defines knowledge management; it explains the four types of knowledge and the four types of knowledge risks, reporting how these risks affect IT projects. It also details ten knowledge-based risks and five principles for practicing knowledge management.
member content locked

Log in or join PMI to gain access

or Join

Advertisement

Advertisement

Related Content

  • The Practice Standard for Scheduling Third Edition

    The Practice Standard for Scheduling – Third Edition member content locked

    Presents the latest thinking regarding good and accepted practices in the area of scheduling for a project.

  • PM Network

    Biting Back member content locked

    By Parsi, Novid The world's deadliest animal doesn't have claws or teeth—and it's tiny. Each year, blood-sucking mosquitoes kill 830,000 people by carrying and spreading disease. Malaria is by far the deadliest…

  • PM Network

    Safe Way member content locked

    By Waity, C. J. Overcrowding on Mumbai, India's above-ground rails is so extreme, it's often deadly. On average, seven commuters die each day, with more than 2,700 deaths in 2018. Relief is en route, with the state…

  • PM Network

    Pushover No More member content locked

    By Hurt, Karin Many project managers have allowed their teams to slide—choosing to be liked at the expense of achieving results. Once you've gained a reputation for letting slackers slide, it can be tricky to get…

  • PM Network

    Reflective Mood member content locked

    When is a storage facility more than a storage facility? When it's designed to be a work of art in and of itself.

Advertisement

Publishing or acceptance of an advertisement is neither a guarantee nor endorsement of the advertiser's product or service. View advertising policy.