Room to Improve

Meagan Moody, Vice President of Process Improvement, Ricoh USA, Inc., Duluth, Georgia, USA

Ricoh was having a problem. Sure, its projects hit budget and schedule—but too often they weren't fulfilling strategic objectives. To align and standardize its project activity, the imaging and electronics organization implemented a project management office (PMO) in 2011. But the company decided a PMO was only part of the answer. Ricoh also established process improvement groups to work alongside the PMO. Overseeing all of them is Meagan Moody, a 20-year process improvement veteran who had served as Ricoh's process improvement director for five years before becoming vice president.
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