Measuring the intangibles

When organizations take a close look at the ingredients for project success, one thing becomes readily apparent: Technical expertise alone isn't the answer. Project managers must be able to mitigate conflict, build trust within their teams, and manage emotions. This article examines emotional intelligence (EI) and discusses how to assess and build EI skills. It identifies these three common tools for measuring EI: Mayer, Salovey and Caruso Emotional Intelligence Test; Bar-On Emotional Quotient Inventory (EQ-i); and 360-degree assessment. It suggests three questions that EI-trained project professionals may ask to tap EI skills of their colleagues, and explores the role of mentoring by EI-trained project professionals. The article then explains how organizations can choose the right type of EI training to realize the most benefits possible. It also includes a discussion on evaluating the effectiveness of EI training, cautioning against using EI assessments.
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