Measuring performance of knowledge-intensive workgroups through social networks

In this article, we examine the effect of social network position, structure, and ties on the performance of knowledge-intensive workers in dispersed occupational communities. Using structural holes and strength-of-tie theory, we develop a theoretical framework and a valid and reliable survey instrument. Second, we apply network and structural holes measures for understanding its association with performance. Empirical results suggest that degree centrality in a knowledge workers’ professional network positively influences performance use, whereas a highly constrained professional network is detrimental to performance. The findings show that social network structure and position are important factors to consider for individual performance.
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