Meeting the reengineering challenge
Over ninety percent of U.S. companies are involved in reengineering, according to a recent survey. Yet while reengineering has been very successful for some, it has also caused major disruptions for others. This article discusses what reengineering means and how best to manage a reengineering project. A generic road map for reengineering encompasses four phases: positioning the project team for change; diagnosing the existing process; redesigning the process; and making the transition. Reengineering is a whole-systems transformation and requires massive communications. After reengineering, an organization will need to rethink other parts of the business system, and the project team needs to help create a business environment which thrives on change.