A new worldview
using electronic meetings to reach consensus
This article reports on the use of electronic meetings by Citibank, N.A. in an initiative taken by the Bank's Global Relationship Bank Operations and Technology (GRBO&T) office to develop a consistent and global project management approach for their operations in over 90 countries. The electronic meetings brought together over twenty project managers for three days of meetings and utilized a meeting protocol designed to facilitate group decision-making based on a modified Joint Application Design (JAD) approach. VisionWare software allowed meeting participants to vote on issues, record anonymous comments, and eventually work through over one hundred points of contention to reach consensus on a standard project management methodology. The article includes tips for successful electronic meetings and the lessons learned from this ambitious project.