Project Management Institute

Outsourcing operations in project management offices

the reality of Brazilian companies

The purpose of this study is to explore the mechanisms that influence decisions regarding outsourcing competencies in the operation of project management offices (PMOs). This paper presents an analysis and discussion of the possibility of outsourcing project management, specifically the operation of a PMO. A literature review highlights the key elements in this study: project management, PMO development, organizational skills, and alliances and outsourcing. A model that integrates the variables used to solve the problems is proposed. Definitions of strategic outsourcing and business process outsourcing (BPO) are provided. The exploratory research described involves the use of a web-based survey for enterprises in Brazil. In 78 of the survey's valid cases, the PMO is operated using the organization's internal resources. A possible conclusion is that the PMO is unlikely to positively relate to the culture of external services used by the organization and to use outsourcing to operate the PMO.
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