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Improving Care for Some of Australia's Sickest Kids Required a Focus on Organizational Change

First, do no harm. This oath guides a doctor's hand—and is the maxim behind a patient's treatment. But in the modern healthcare system, each doctor plays a relatively small role. As patients shuffle between hospitals for tests and treatments, their unique needs—and even their medical records—can get lost in transition. Public inquiries in Australia and the U.K. have shown that this type of fragmented and disrupted care hurts a patient's chance of recovery. In Queensland, Australia, this was the reality for some of the state's sickest kids.
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