Finding closure

Complex projects that successfully exceed expected time, cost, and quality outcomes are those efforts realized by teams who have masterly applied an appropriate mix of hard and soft project management tools techniques, practices, and processes. This article details how the Jamaica Public Service Company (JPS) successfully managed a US$120 million, fast-track two-year project to upgrade its country's power supply and expand its existing power generation facilities, a project delivered five days early and US\$5.8 million under budget. It discusses how the team worked with the nation's customs authority to expedite materials acquisition and how it worked with Jamaica's National Water Commission to create a water treatment pipeline that helped improve the country's water resources. It also examines JPS's performance as the project's engineering, procurement, and construction (EPC) contractor after the original contractor was terminated because of its failure to obtain a financial bond. Accompanying this article are two sidebars: The first outlines the project's plan for preventing workplace violence and work stoppages and slowdowns; the second describes the project team's plan for receiving project materials, a plan developed around Jamaica's tropical storm and hurricane season.
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