Effective processes require support beyond the PMO
Many journal articles and research papers have examined the benefits that organizations and project managers can realize by implementing and operating project management offices (PMOs). But often left out of these ongoing dialogues are the individuals assigned to project teams. This article examines how organizations can use PMOs to improve project team member performance. In doing so, it discusses an initiative at Computer Science Corporation (CSC) to train its project teams and support organizations in the purpose, practices, and procedures of its long-established PMO. It describes how CSC teamed with the University of California at Irvine to tailor a Project Management Certificate Program for CSC personnel; it explains the impact and benefits of implementing this program.