Premium on Digital
Tata Consultancy Services, Mumbai, India
Like any organization in a legacy industry, insurance companies have to meet digital disruption head-on to stay competitive. For Triglav Group, that means balancing growth and change amid industry consolidation and the company's need to interact with its customers across southeast Europe. So in 2013, as it undertook a customer-focused digital transformation, Triglav elevated its decade-old project management office (PMO), giving it a direct link to the C-suite and the board of directors.