Project benefits management in IT projects – an Australian perspective

Information technology (IT) projects are implemented in organizations to provide benefits. This paper reports the research findings into the process of benefits management by project managers in IT projects in Perth, Western Australia. It was found that IT project managers have a strong propensity towards efficiency benefits rather than effectiveness benefits. A significant majority of IT project managers do not assign Key Performance Indicators (KPIs) to project benefits, which makes it difficult to assess if benefits have been delivered. Project managers tend to focus on managing deliverables rather than the benefits that should result from utilization of the deliverables. Many of the findings indicate that there is significant room for improvement in the formal effective application of project benefits management.
member content locked

Log in or join PMI to gain access

or Join

Advertisement

Advertisement

Related Content

  • PM Network

    Prefab Push member content locked

    To drive down construction costs, shave project schedules and sidestep the U.S. labor shortage hindering its build projects, hotel brand Marriott announced in 2017 that it would be embracing modular…

  • PM Network

    Transfer of Power member content locked

    By Parsi, Novid Anxiety and opportunity have gripped Germany's project management. With all eyes focused on post-Brexit repercussions, political and economic uncertainty threaten to slow Germany's full-throttle…

  • PM Network

    Leading Edge member content locked

    By Fister Gale, Sarah In the face of unprecedented disruption, organizations must adapt. This year's PMI® Project Excellence Award winners proved that, when teams embrace the need to pivot, they can deliver real value to…

  • PMI Sponsored Research

    The Management of Benefits

    By Aubry, Monique | Sergi, Viviane | El Boukri, Sanaa Questions pertaining to performance are crucial in any organizational context. Moreover, in the current economic climate marked by instability, performance, in general, has been attracting the…

  • PM Network

    Popular Demands registered user content locked

    By Fister Gale, Sarah Flawless project execution can change lives. This year's PMI Project of the Year finalists went all-out to prove that. All three teams mastered intense requirements to deliver critical improvements…

Advertisement

Publishing or acceptance of an advertisement is neither a guarantee nor endorsement of the advertiser's product or service. View advertising policy.