Neutrality check

Often when stakeholder conflict arises, the project management office (PMO) remains neutral. But when cross departmental stakeholders are involved, disagreements are unavoidable, and PMOs must step up to resolve disputes--or risk losing respect from everyone in the organization. This article discusses how PMOs should listen to all stakeholders and resolve conflicts with project goals in mind. It explains how PMO staff members can deal with difficult stakeholders and suggests ways PMOs can manage stressed relationships. Furthermore, it notes how PMO leaders should communicate with managers regarding resourcing decisions. The article also describes how aligning resolutions with project goals doesn't guarantee the PMO will make everyone happy, but such a mindset helps the PMO take a firm stand in the best interest of the project.
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