Project Management Institute

Projects = change

Members of the project management community know that projects create change, and of course, mega projects equal mega change. This article discusses how expectation management is core to the success of endeavors involving change. It examines how expectation management affects a rollout project and defines the "not invented here" syndrome. It discusses how to ensure involvement, active engagement, and usage. In addition, it identifies the cost of change, including both apparent and invisible aspects: finances, time, process, individual control, confidence, quality assurance, and continuity.
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