Beyond budget

To understand a project's actual level of success, project managers and organizations need to consider all of the benefits it generates, both the quantitative (time, cost, scope) and the qualitative (satisfaction, aesthetics). This article examines this issue via a question-and-answer-format discussion between two project management professionals, Carlyle Maranhao of Hewlett-Packard (Chester Springs, PA, USA) and Christine Green of EDS Denmark (Copenhagen, Denmark). In doing so, it explains why a project's qualitative benefits are as important to project success as its quantitative benefits. It also looks at the concerns involved in measuring and tracking qualitative and quantitative benefits.
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