Reengineering of a development project
This article profiles the reengineering efforts of Tetra Pak, the market leader in liquid food processing and packaging, in their attempt to address some of the problems common to large development projects in multinational companies. An initial two-day, intense workshop was held to inventory problems, analyze the relationships between the problems, and break down the project into processes based on customer needs. This process is referred to as 'breakdown of customer needs to development process'. This approach focuses on competence and networks rather than departments and organizations. Several case studies where this approach was successfully used are described.