Project Management Institute

Robotic hospitality

the world's first hotel staffed by machines is open for business

 

The Henn-na Hotel in Nagasaki, Japan claims to be the pinnacle in efficient lodging. Almost everything, from check-in to baggage transport, is done without the help of humans. Staff at the hotel—which translates literally to “Strange Hotel”—are robots.

A Japanese-speaking humanoid and English-speaking dinosaur robot staff the reception desk at the hotel. Other high-tech features include facial-recognition technology instead of room keys and radiation panels that use body heat to adjust room temperature. (Human staff members are available to assist in emergencies.)

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Robots handle luggage storage and staff the front desk, below.

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The project's benefits go beyond novelty value. Huis Ten Bosch Co., the company behind the hotel and nearby theme park, said a robotic staff will reduce labor costs by about 70 percent. Rooms start at about US$200 a night. A second stage of the project, slated for completion this year, will double the number of rooms. —Kelsey O'Connor

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PM NETWORK JUNE 2016 WWW.PMI.ORG
JUNE 2016 PM NETWORK

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