Help from above

Project managers spend much of their day focused on the front lines of getting projects completed on time, and within budget and scope. This article features a project executive at IBM (São Paulo, Brazil) discussing how his organization's project managers are focused on the bottom line. It details how project managers work toward the bigger picture and look beyond their to-do lists. It notes how the project team is motivated to focus on delivering financial results by communicating the consequences of delivering a project with losses to the customer. The article then examines the role of mentors and explains how the organization mentors project managers to help them be successful by offering insights that a professional in the middle of a crisis cannot see. It concludes by discussing how the culture of accountability is created.
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