Room for improvement

Offering praise is usually an easily accomplished task. But addressing poor performance requires a more focused approach geared toward helping a project team member improve performance. This article discusses how project managers can address performance problems with under-performing team members. In doing so, it identifies the primary concerns that project managers must consider before confronting an under-performing team member and describes the factors that could cause performance issues. It sugggests how project managers can establish performance expectations for each team member and create a project environment that is conducive to facilitating commitment. It then outlines a three-step process for delivering negative feedback to under-performing team members. It also overviews a technique called contracting, which can help project managers address performance issues without expressing hostility. Accompanying this article is a sidebar recommending how project managers can recognize--for a minimal cost--hi
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