Sea-land Service, Inc.

Sea-Land, a containerized shipping firm and CSX subsidiary, was having trouble managing their Information Resources organization. The lack of centralized control over Sea-Land’s decentralized IS operations left management very much in the dark on key control issues. How much money was being spent on a particular project? Is overall maintenance increasing or decreasing over time? The lack of a centralized work management system made these questions difficult if not impossible to answer. Data summarized from multiple systems was always dated and suspect. To improve productivity and efficiency, management needed the information necessary to view the organization at macro and micro levels.
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