Seamless transitions

managing change on difficult projects

Caja Granada, a banking company in Spain, was chosen to implement a new banking technology, "Alhambra," an internal information systems project.Key to the project was a successful change management process including process ownership .Five factors were credited for project success: upper management sponsorship, link between project and corporate strategy, a quality management plan, communication planning and deployment, and encouragement of the end user.Hewlett-Packard (HP) Consulting led organizational acceptance through project management processes.Key elements to guiding the technology implementation and change effort were leadership, testing, recognition, and follow-up.
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