The snowball effect
If taken individually, small problems within a program are often mistaken for normal circumstances. But when these small problems are added together, they can lead to a major crisis. This article discusses how a resilient process can identify and address small problems quickly so program performance is not destabilized. To build resilience, leaders must be able to see the big picture and be capable of concentrating on single operational issues. The four traits leaders must possess to achieve program success are identified.