A smooth ride
Experienced project managers understand the impact of stakeholder communication to project success. This article describes how the team leading the effort to revamp the San Juan (Puerto Rico) Metropolitan Bus Authority’s communications command center completed this project one year ahead of schedule and nearly 10 percent under budget. It identifies the problems that the project team (managed by lead contractor EVERTEC) had to solve and lists the goals that the team pursued. It also discusses the team’s management structure and the project’s critical success factors—extensive subcontractor involvement and in-depth communications management. Accompanying this article are four sidebars: The first lists the responsibilities of the project manager leading this effort; the second identifies the metrics the project manager used for gauging subcontractor performance; the third overviews the project’s timeline; and the fourth compares the project’s budgeted expenses against its actual costs.