Less is more
Skilled project managers excel in keeping project teams focused on their project goals. This question-and-answer article features the CIO of financial services provider Suncorp (Brisbane, Australia) describing how he led the effort to integrate--following Suncorp's merger with it rival, Promina Group--two IT systems and provide solutions for three separate end-to-end businesses. It discusses the project's primary challenges as well as Suncorp's governance structure and its agile approach to implementing this merger project. It also explains why an agile approach proved the most effective model for creating a fulfilling project environment.