Raising the bar
By practicing effective methods for implementing projects and realizing programs, organizations can achieve the success they strive to achieve. This article--authored by the vice president and country manager of Tata Consultancy Services (London, UK)--describes how project and program management has enabled Tata (also known as TCS) to evolve its project and program capabilities, and in doing so, to deliver to its clients the business value they expect. It discusses TCS's procedure for managing its projects, one that uses a global delivery model and an integrated quality management system (IQMS); it lists the processes, methods, and standards comprising its IQMS framework. It also explains a scorecard process that it uses to allow its clients to assess its performance.