Raising the bar

 
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A.S. Lakshminarayanan is vice president and country manager of Tata Consultancy Services (TCS) Ltd., London, U.K. TCS is a global consulting, IT services, business process outsourcing, and engineering and industrial services company.

photo courtesy of TCS

Raising the Bar

Since it was founded in 1968, Tata Consultancy Services (TCS) Ltd. has recognized project management principles are key to business excellence. Without them, projects and programs will fail to deliver.

Looking to continuously improve, TCS has recognized ways to take its project and program management capabilities to the next level and deliver business value. The company is working to further enhance its program management office and portfolio optimization offerings by improving its capabilities, knowledge base and competencies. TCS also has set up a full-fledged global practice for recruiting top talent. We pride ourselves on hiring the best. More than 1,500 of our employees hold the Project Management Professional (PMP®) credential and over 100 are PRINCE2™ Practitioners.

Looking to continuously improve, TCS has recognized ways to take its project and program management capabilities to the next level and deliver business value.

Across the enterprise, all of the company's projects are managed via a global delivery model and use an integrated quality management system (IQMS). The model stipulates that projects with stakeholders in multiple locations receive IT services using multiple delivery centers in various countries. Resources, process assets and best practices are pooled from global development centers in the United States, Canada, Brazil, Uruguay, South Africa, United Kingdom, Hungary, India, China and Japan.

The IQMS framework provides guidelines for the conduct of every project and the means for monitoring throughout a project's life cycle. It has end-to-end project processes, procedures, methods and standards that include:

  • Requirements analysis, design development, testing, deployment, and post-implementation support and maintenance
  • Project estimation and planning
  • Configuration and change management
  • Release control and management
  • Resource management (infrastructure and people)
  • Service management
  • Quality assurance, reviews and testing
  • Business continuity and disaster recovery.

IQMS also helps ensure consistency, quality and excellence. It includes checks and balances, such as quality reviews, inspections, project management reviews and project audits to help TCS repeat successful processes.

Additionally, we encourage our clients to assess our efforts regularly by using a scorecard covering:

  • Customer focus
  • Project financials
  • Effectiveness of processes
  • Ability to leverage knowledge.

Because we know the performance measures in these parameters, it helps us focus in the right area and improve by raising the bar continually. The combination of well-trained consultants and a proven process capability have given us a competitive advantage. Ninety-five percent of our customers continually extend or deepen their partnerships with us. PM

JULY 2006 | PM NETWORK

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