The hidden success factor

look to the client -- not scope, budget or timeline -- to determine if the project succeeded or failed

Organizations around the world successfully complete only 64 percent of their strategic initiatives, according to PMI's 2015 report Pulse of the Profession’: Capturing the Value of Project Management. Given all we know about project management today -- the need for strong executive support, qualified team members, regular user input -- why aren't success rates significantly higher? In other words, if the causes of project success have been identified, why do so many of our projects still fail? Perhaps the factors we, as project managers, focus on are not the only ones that contribute to success. To identify another success factor, look at projects from the customer's perspective.
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