Driving in circles

The author--the chief information officer-North America for Xerox--discusses her company's two-year-old Lean Six Sigma agenda, "a team acceleration model" that she says "recognizes the criticality of effective interaction between people in the development of sound strategy and the delivery of superior execution." She details the agenda's methodology and explains how its process helped Xerox move from aligning strategy to communicating concerns and ultimately, towards executing plans.
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