From sight to insight

In this first-person article, the author--the chief portfolio manager for AAA of Northern California, Nevada, and Utah--argues that companies must improve their project management methods and track their post-implemention outcomes. He says doing so will enable companies to gauge the return on their internal investments (ROII). The author notes that despite the $760 billion which United States companies spent during 2002 on information technology projects, an estimated 68 percent of these projects failed to meet time and budget goals. In contrast, notes the author, his organization, over a two-year period involving more than 150 enterprise projects, successfully completed 82 percent of its projects and realized 80 percent of the promised business benefits from its investments. The author explains the operational change in managing projects that his company implemented in order to achieve this outcome.
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