Project Management Institute

Express delivery

PROJECT MANAGERS ON THIS
        INFRASTRUCTURE UPGRADE
FOR THE U.S. POSTAL SERVICE
        OVERCAME BUDGETARY ISSUES
TO DELIVER EXCEPTIONAL ROI.

BY ROSS FOTI

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ince 1775, the U.S. Postal Service (USPS) has guaranteed delivery despite rain, snow, sleet and gloom of night. In modern business, however, an outdated infrastructure poses a greater challenge than a little bad weather.

To upgrade and expand its information technology (IT) infrastructure in its area and district offices and processing and distribution centers, the USPS National Information Systems Support Center, Raleigh, N.C., USA, enlisted the help of Mitretek Systems Inc., Falls Church, Va., USA. “The new system represents a significant advantage over the ‘stove pipe’ systems and network architectures that existed in the associate offices previously,” says Mitretek Principal Fred James, PMP. “Shared services provide more capacity and better performance at a lower cost than if stand-alone system development continued.”

As part of the Associate Office Infrastructure (AOI) Program, Mitretek project managers had to integrate and manage multiple geographically dispersed resources while coordinating the development of the technology and validating the concept—all in the face of a budget crisis that impacted scope. “Our challenge was dealing with continuous change in an environment of competing contractors,” says Mitretek Senior Manager Paul Bohne, PMP.

Despite setbacks, project managers developed an exceptional change management system to deal with cost concerns. By looking at how the team dealt with issues as they arose, you can see why the AOI Program was named the PMI North Carolina Chapter's 2003 Project of the Year.

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This material has been reproduced with the permission of the copyright owner. Unauthorized reproduction of this material is strictly prohibited. For permission to reproduce this material, please contact PMI.

PM NETWORK | APRIL 2004 | WWW.PMI.ORG
APRIL 2004 | PM NETWORK

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