Conflict is everywhere
Confronting and resolving conflicts are essential tasks of managing projects. And how a project manager handles project conflicts, whether allowing emotions to dictate reactions or using rationale to devise responses, will significantly affect a project's outcome and consequentially shape the project manager's reputation. This article describes a six-rule approach for successfully resolving project conflicts. In doing so, it overviews the nature and source of project conflicts. It then defines the six rules comprising the author's suggested approach for resolving project conflicts.