Creating a world-class PM organization

a success story

Lucent Technologies Service Provider Networks (SPN) is presented as a successful case study for a large organization successfully developing a world-class program management capability. The evolution of this organization went through four phases: 1) awakening, in which the leadership team accepted the challenge of large-scale organizational change; 2) implementing, the most expensive and labor-intensive phase, characterized by intensive training and the undertaking of key projects by project teams; 3) professionalizing, in which program management discipline was strengthened and the company established program management organizations throughout the organization; and finally, 4) enterprising, or integrating the program management processes with other organization processes, enabling the company to leverage resources and tools across numerous projects.
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